The only time Ive been into Ace Hardware was just prior to Hurricane Rita. Ace was one of the last shops open in Katy (well, them and Dominoes Pizza on Westheimer and that's it!). They were still very well stocked, and despite the high demand all of the staff were readily available, attentive, and knowledgeable. We found almost everything we needed there from Bleach to plastic plates and cups. We were very impressed with the customer service. I was surprised to see the extensive gift selection.