Steve, (the owner) and Lisa at the Downers Grove shop are top notch groomers. I have 3 dogs and use both shops. The second shop is in Westmont at Cass and Burlington right across from the train station. The grommer there is Tracy, and they have just added a new groomer to the team, Donna. For a appointment at that shop call 630.322.8500 You can get in right away most of the time! I would never take my dogs anywhere else.