Prompt and Excellent service at a fair price- I agree, Mitch is the man. I received a few estimates from other companies but they kept saying it was going to cost over 200. I was starting to get worried until I called this company they came over a few hours later took a look at the door advised me to replace both springs but since I was on a tight budget they decided to help me out and get the lower grade springs for less than half the price. The tech lubricated and adjusted my door and replaced a cracked hinge on the panel at no additional cost. From now on I will call this company for any problems I have with my garage door.