Normally I really enjoy Panera. However, this particular location was very dirty when we walked in, yet it was not busy and the employees were standing around. After we ordered a chai latte and waited 10 minutes, it was half-full. It was made by a trainee. It wasn't her fault. She couldn't find anyone to help her make it, nor could she find the ingredients to make it, which is why it took 10 minutes. I feel bad for her because she seems to be working hard while the rest of the employees are not doing anything. There was no milk or half and half for the coffee either. It was like they were all taking a mental break. On a positive note, they have tables outside under shelter which is real nice.