I am always amazed by the sheer range (price and stuff) of this store. You could spend a whole day just looking at things and being inspired. They have good 2nd hand stuff, good budget stuff, every kind of metal object you could imagine. And then there are the beads next door. However, the staff are like a pack of baying dogs. There is one woman, 'blonde' with way too much of the wrong-coloured foundaton who almost seethes with every word. It's astounding, and she is like that to everyone. I don't get it. I mean living in NY does make you give up on friendly service, but surely it takes her more effort to be a rabid bitch than just to do her job. Having said that the girls in the bead section are nice, and there are some very helpful girls in terms of best tools to buy, but you have to persevere. Wear an iPod and it's all good.