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Poor service & overprice - Review by arturo H | Woodbury Goodyear

Woodbury Goodyear


Poor service & overprice 2/16/2007

First and last time visit, Wednesday 14th, 07 I stopped by for an oil change and wheels rotation my 94 Saturn (with approx./180,000 miles) He explained what the car needed and I got the oil change and wheels rotation. On my way home I heard some "odd noise" on the passenger front side every time I turned. I thought it was probably because the rotation of the wheels the car was going to feel a bit different and park the car on my driveway. The following morning at 7 AM (Thursday 15th)I brought my 04 Sebring convertible (w/ 28,000 miles) for an oil change too. They found on this vehicle a main transmission fluid leak and the estimate to replace the "Solenoid Pack. Pan Gasket and Hoses" was apron. $700-$800. I went with the Chrysler the dealer and they confirmed that PARAMOUNT AUTO SERVICE' diagnostic was correct but the Dealer total was $ 332 ($418-468 difference!). Friday morning the 16th my 94 Saturn on the driveway with a flat front tire! When I inspected I saw that 4 hub-caps were cracked and placed off center from the air valve, causing the the inside of the hub-cap to pushed the air valve "in" a 45º angle, so air was leaking from the side of the valve. Also the loud scraping sound was coming from a plastic cover they removed from the inside of the fender area. causing it scrape the front wheel. The Store Manager Larry Clough denied they would place the hub-caps wrong and denied they broke them. He suggested they broke because they were cheap quality and was not going to replace them. After a few minutes of arguing, he's deal was "I will refund or replace them when you bring back the car for other services suggested or when you bring back the 04 sebring to fix the transmission problem! (the $700-$800 estimate). AVOID this place! more
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