Garage door spring gave way a couple of weeks ago, and I hesitated to call anyone about it because I've dealt with long delays and multiple callbacks with most vendors. Phillip called me back in about an hour, and arranged to come out the same day, which was a Saturday. He got here around 4:15 in the afternoon, cheerful and friendly, and set right to work. A little over an hour later, he'd fixed the garage door to where it works better than it ever has in the 10 years we've lived in the house, and charged a lot less than I was expecting the job to cost.
When I saw the reviews, I thought there was no reason to think about calling anyone else, and I was right. Garage door problems = call this garage door company = problems solved!