I know many people have had a positive experience with them, but I am acquainted with several former employees (including a supervisor who was with the company from the very beginning), and they are jumping ship due to unsafe practices and the poor care the dogs receive.
The complaints I have heard were that there is not enough staff to safely monitor the dogs (one person to 50 or 60 dogs, which leaves no safety margin if there is a fight), and poor standards for cleanliness.
There are also severe problems between management and workers, but that doesn't matter to this review.
I was previously employed at The Barking Lounge (http://www.barkinglounge.com) and I recommend them wholeheartedly.
more