When I went in to talk to them about packages, they convinced me to sign up....VERY EXPENSIVE. It was my own fault, I could have said no, but there was an opt-out in the contract, so I bought it. Within the 3 days they give you to back out, I did what was required in the contract. I sent a certified letter to them telling them to cancel the contract and refund the money. After a lot of follow-up calls (it took over 3 months to get it worked out), I finally saw a credit on my credit card bill, but not for the full amount. When I called to inquire, they said they had me down as using one tan, and charged me almost $100 for it! I asked for the date of the visit and they couldn't tell me, nor did they have a record of a signature, although they require signatures when you come in for the tan. They gave me the number to their corporate office here in the area. I called and left numerous messages before someone finally called me back, telling me to call the site I bought the package at to resolve. I got the run-around for a long time and finally gave up trying. Thought about filing a report with the Attorney General, but unfortunately, never got around to it. Needless to say, they are the worst company I have ever had the unfortunate opportunity to deal with, and my advice to anyone reading this is to not do business with this company.