they did it AGAIN!!! the first time they came I was a little skeptical. But that mood changed instantly when they started to answer all the questions I had and let me know what was going on. When the work was done I could see how experienced they really were. my carpet looked brand new. I told them I would call them again. six months past and my carpet was due for another cleaning, I have three kids. ha-ha. anyway they came and sent the same person. I loved that and again following the same procedure like before they had the common courtesy to let me know what was happening. it can get any better than this. this company is great.