Hi, I the bride decided to take my mom to Charmet after going everywhere to find the perfect one. The service at the time was fine because we had found a dress we liked at Macy's Manhasset but since my mom doesn't drive it was easier to get it from somewhere closer to home. We ordered the dress in January and was given a first fitting date in April. Well April rolled around and when I called to confirm the appointment the sales associate said it wasn't in, and to wait until next week unless the dress came in and they would call me to set up an earlier appointment. I didn't mind so I waited! They never called, so I called again the next week they gave me the run-around that the owner wasn't there and that he would have to call me back because the dress was stuck at the airport in Customs. Mind you this around April 25th and my wedding was May 8th. Again, no one called me back! At this point I was PISSED-so I called about 3 times a day and still no owner available to speak with me. So I took it upon myself to call in a favor with a patient of mine who works for Customs. He explained to me that there was nothing addressed to Charmet Bridal!! He looked through several boxes and nothing.
I proceeded to call Charmet again and ask them about the Customs situation and how we would go about finding the dress. Finally they told me that they are waiting for the manufacturer to call them back. They eventually called and said that the dress would be in by Tueday. I asked the owner "if the dress comes in by Wednesday May 4, would you be able to dye the shoes for my mother because I don't think it can be done somewhere else?" He said no problem. The dress eventually came on Thursday May 5th. My mom was mortified she felt so bad that I had to go throught this. Like I didn't have anything else on my mind. She scheduled a Fitting on Friday and they would have the dress altered by Saturday and ready for pick-up. I brought moms shoes with me to drop them off for them to dye and the owner said "No, only shoes that are bought at this store I can dye-not if you bought them from somewhere else." That when the shit hit the fan!!!! I basically called the owner every name in the book. This was the first time in 27 years that I lost my cool especially in front of my mother and other customers. Everyone must have thought I was a truck driver due to the foul language that came out of my mouth. This was the only thing that stressed me out about my wedding of 350 people!! Anyway I ended up taking the shoes down the block and paying extra for the guy to dye them for my mom. The dress was ready on Saturday for pick-up even though the seamstress did a horrible job.
I will never refer anyone to this store due to the lack of communication and the nasty staff they have working there!!! I think people should think twice about going there. Hope this comment helps someone else.