We've chosen a sofa-bed and bought a $99 lifetime leather protection plan for it in JC in September 2006 only because they said they had it in stock and could deliver it the following week. They delivered a broken one. They said they can deliver another one in the following 7-10 days (they said they had it in stock!). We agreed to wait. We found out later they didn't have it in stock, and it took much more time. They delivered another one which was not perfect either three weeks later. Some time later (in October)we reported the scratches on the sofa that are supposed to be covered by the leather protection plan. It took them a month to "investigate" and send us a letter saying that they refused to replace the damaged parts or do anything to treat the scratches, although the sales person promised they will replace any damaged/scratched part. We called them again. In November they finally said that they were sending us the components for our sofa-bed, and that it can take up to 48 days for them to arrive from oversees. Now three months later we still haven't received anything. If we knew about this 5 months long sofa-hassle before, we would never have bought anything in JC. Recently, we walked into the same JC-store, and the same sales person was praising the quality of the furniture and described how excellent their lifetime leather protection plan is! Nothing has changed.
more