We've dropped off our dog here a couple of times a week for over a year and, after checking out some of the other day care/boarding facilities in the city, I was amazed to see a negative review from anyone (although they also said they continued to bring their dog back for "years.") Lucky Dog is super clean, well-organized and well-run by people who actually know and love dogs. We have also used them to board our dog for up to a week at a time and she comes home happy, healthy and well-loved.
The staff has been very open with us about the "Kennel Cough" (once) and any scratches (once) while the dogs were playing (how disorderly of them pooches). I didn't feel at all that their call to me was fear-driven or overly cautious - in fact it was refreshing to have someone else care about my dog as much as I do and want to be up front and attentive.
In these days of indoor and outdoor dog parks that feel as though you're letting your dog off to play in the equivalent of a very crowded toilet, I feel safe and secure leaving her at Lucky Dog. Great dog wash facilities, too!