This is a very nice looking hospital and has been in business for about a hundred years. I didn't like the fact that dogs are not walked outside except in special cases. There is no fenced yard and dogs these dogs are walked by a busy street corner. Personally, I think housebroken dogs will hold it as long as they can before eliminating on the floor. That can't be good.
The cat room is isolated and in the back. That sounds like a good idea, but in my experience cats need more attention or become skiddish. I watched but rarely saw anyone check on the cats. Employees are made to watch a two and a half hour orientation video listing dozens of rules that make one's head swim. They offer a "whopping" $6.00 and hour for kennel techs, when the state recommends about $9.00 and hour in this area and call it competitive salary. They offer no benefits to employees except a 30% discount for services, which were pretty expensive compared to other hospitals where I had worked in Atlanta. I also felt uncomfortable because of the constant meetings with the manager there who had listed all the reasons to be fired, including complaining to other employees about any problems they had with the hospital to other employees. They have a lobby with merchandise to sell, and the only reason employees were allowed to talk to clients was to try and sell them something.
I have 3 small dogs which I love dearly, and usually pick a hospital to work at that I trust and feel comfortable with. The doctors seemed aloof and rarely spoke with employees.
I might offer that I never actually saw anyone being cruel to animals, and the hospital was well equipped. The human element is what was lacking, and I think that is a management issue. I don't want under payed and over pressured employees handling my pets.
I didn't have any conflict with the hospital, and am not a disgruntled employee out for revenge. Because of my personal beliefs, I work at veterinary clinics because I love animals, and don't tolerate any cruelty or shoddy care. When I think animals aren't being treated properly I have something to say about that. I would only use this hospital as a last resort.