I recently had my Honda Civic towed to this shop. I was recommended by AAA. They called me to let me know the timing belt had broke and gave me an estimate. I did not authorize the work until I checked these guys out. I checked out Judy's Book and found these scary reviews. So I called around and got 3 other quotes from shops in Redmond. AA Auto was the least expensive so I let them do the job.
When I went in to pick up my car the price was less than what they quoted since they were able to find a part at a better price. I was super happy. I guess everyone has different experiences.