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DOSHA - Hawthorne / Consumers beware! - Review by Teresa P | Dosha Northwest

Dosha Northwest


DOSHA - Hawthorne / Consumers beware! 1/4/2007

Consumers beware. However pleasant my massage, manicure, pedicure and the providing staff may have been at Dosha-Hawthorne, my experience was completely ruined by the negative encounter with salon management staff that followed. I would strongly advise that you purchase Aveda products elsewhere where there may be some concern by management that you actually receive all of the products that you have paid for. If you choose to take the risk, be certain you check your bag for all of your products before leaving or you may be out of luck entirely. When you return with your receipt after calling ahead and told there would not be a problem, you will be forced to wait over 15 minutes while the manager carries on lengthy conversations in front of you & does not bother to acknowledge your presence or mention they will be with you shortly. You will then be treated in a cold, rude and condescending manner while the manager looks you up and down with disdain and suspicion and informs you there is "nothing she can do" about the product you are missing. The manager will not bother to check with others working, check inventory of the product you are missing or confirm that you called to report the situation the moment you got home. Nor will the Dosha "Customer Satisfaction" representative bother to return your repeated messages. What a lovely finale to the $430.00 + dollars you have just dropped in their spa treating yourself and 2 friends to massages, manicures, pedicures and products. So much for stress-relief - you can be certain that you will not find it here. You will also be out another $23.00 to re-purchase your Aveda product again elsewhere. There are far too many other spas in Portland that are actually concerned about customer service and satisfaction to waste any of your valuable time and money at Dosha. Needless to say as a result of this experience I have chosen not to give Dosha massage/ pedicure gift certificates this Christmas as I had last. I have also chosen never do business with or recommend Dosha again to family, friends, neighbors or colleagues regardless of their close proximity to our Mt Tabor Park neighborhood. more
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