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Poor Management and Service - Review by Ken H | Ihop Restaurant

Ihop Restaurant


Poor Management and Service 1/2/2007

My wife and I opted to have breakfast at the IHOP at 11613 Bandera Rd. on Jan 2, 2007 about 8:30 am. We found the restaurant dirty. The floors were not swept. In full view of some tables, trash under the food window looked like a garbage dump. There were plastic bags, half and half containers, cups and general dirt underneath. My wife found the lady's restroom filthy and water standing on the floor. Service was slow when we had it. We had to ask for items several times. The coffee was warm, eggs were cold to tepid and refills came after asking the manager for them. The waitress said she went on break and asked other staff to care for us which didn't happen. The manager was as disinterested in our needs as the wait staff. Ultimately, our bill was cut by $4.00 for the inconvenience. WHOOPEEEE!! more
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