My husband, daughter and I rented a car from PAM Car Rentals in New York after flying into La Guardia this past weekend - and I was very surprised at the good service. I read constant horror stories at this website and was expecting the worst. The shuttle was waiting outside the airport as soon as we arrived and we were in our car literally 15 minutes later. They tried an up-sale but we were polite, as were they as they didn't try to force the issue. The actual car we rented wasn't available, but we were quickly upgraded and sent on our way. Hurray to the staff at the LaGuardia Airport location!