While vacationing in New York City the last week of June, my husband and I rented a car from PAM Rent A Car in Queens New York. To keep a long story short, I won the trip so all the arrangements were pretty much made for us, keep this in mind. We got off the plane and headed for the area labeled Rental Cars. The location was outside, which was fine, and we sat on a concrete bench to wait for the big green bus to take us to the satellite branch. I'm here to tell you that we didn't wait more than 5 minutes! Literally! The bus driver actually got out of his seat to help us load our luggage and he even smiled! (You don't see that very often anymore, especially in New York City) :-) Once we arrived at the Holiday Inn Hotel Lobby office we simply walked to the counter and told the lady our name. She confirmed our request and reservation for a convertible and that we were going to be returning it to a different office in JFK Kennedy Airport New York, she got all of our credit card information and asked if we had any further questions. We said, "Yeah, which car do we get?" She smiled politely and said, "Take your pick in the aisle labeled Convertible." Huh? You mean we get to pick the exact car we want? Is that cool or what? We walked out to the lot and sure enough, there was a whole line of cars just waiting to be chosen for a week of fun and excitement. The keys were all located in the trunk so all we had to do was turn the key, load our stuff and we were ready to go! We did our own inspection for damage and turned it in at the gate before leaving the premises. PAM Rent A Car really did make it very easy for the traveler, professional or not. They were very courteous and friendly. I would gladly rent another car, truck, SUV or whatever from PAM Queen New York.