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A Truly Outrageous Experience - Review by Stephen W | Rooms To Go Kids - Grapevine

Rooms To Go Kids - Grapevine


A Truly Outrageous Experience 1/5/2007

First, the upside. The furniture is decent, decently priced, and the "no payments, no interest" pitch seems to be on the up-and-up. On the downside: the salespeople are sloths, and the delivery is abusively awful, worse than dealing with the Department of Motor Vehicles. When I entered the Grapevine Mills showroom, no one offered to help me. The sales people sat on the furniture of one of the mocked-up whole-room displays, yakking it up as if they were at home. After waiting a minute or so, I walked into the semicircle of chattering employees to see if someone might offer to assist me before I fell to begging. What I learned is this: non-helpfulness is apparently a matter of principle to this business's employees. Perhaps it's what southern salespeople do in lieu of unionizing. At any rate, I had to go to the office to find a willing sales associate. Having found a reluctant sales associate to take my money, my nightmare had just began. I was now in the "delivery phase", where it seemed I'd be into my old age. Rooms To Go will not give you a delivery window smaller than 15 hours. Delivery will occur between 8 a.m. and 11 p.m., and that's as good as it's getting for you. The aforementioned delivery window only narrows if Rooms To Go botches something. And they will. In my case, a truck broke down around 10 p.m., after I'd kept my kids cooped up for 14 hours on a Saturday. I was informed the delivery would occur the next day between 3 and 7 p.m. I left a voicemail begging to have the sale cancelled altogether. That plea was apparently ignored, because the next day, delivery occurred. No, wait; PARTIAL delivery occurred. The iron railing for my bed had been routed to Houston. The next day, I called Rooms To Go to schedule a delivery of the bed railings, after my repeated request to cancel the sale was batted contemptuously away. The following Wednesday, a guy showed up, rang my doorbell, and cheerfully announced: "I'm here to pick up the bed rails." When I informed him that he should be there to DELIVER bed rails. He apologized and left. The third visit was the charm. Three weeks or so after the delivery of my bedroom suit, I received the iron rails. Three weeks, 24 hours of which were devoted to waiting for this chuckle-headed business to do what any worthy business would have done as a matter of routine. You don't want to do this. It isn't worth it. more
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