I should have known. The last time I had a pizza delivered the delivery boy added his own INCREASE to the tip. When I got my credit card bill I called and they sent me the money. This time I ordered and true to form , an hour later the pizza still wasn't there. When I called to cancel I was given the run around before being allowed to cancel. Of course the manager told me"Sometimes when we void these , you still get charged, if you do just call and we'll credit your card". Excellent customer service,Huh? With this kind of service it's no wonder that we 're hiring all of the illegals. At least they care about your business.