We found ourselves without a refrigerator when a bigger retailer failed to call us prior to our delivery date to tell us we weren't getting our appliances on the date promised. (Found out night before when we tried to confirm our delivery time window for the next day. Already had given away our fridge that same day and had our food out on the deck in coolers, thinking it would be there for overnight and 1/2 day.) We promptly cancelled our order and went right down to S.K. Lavery, which we should've done in the first place. We are so grateful to Tiki, who arranged for a free loaner to be delivered ASAP. Not only was it delivered as promised, it was a brand new refrigerator to use until our new appliances come in. I highly recommend this company and their personal service they give new customers!