Purchased a rifle at "R Guns" in 2004 and what was advertised as a Springfield Armory NM M1A was actually a Loaded model -- physical differences are very slight without disassembly. I didn't realize the model was incorrect until I had fired it. Approached the store to try and resolve and they weren't particularly friendly or helpful. I had fired it so didn't expect them to refund, etc. but expected an admission of fault and either some money back or something to offset.
I contacted Springfield directly and they confirmed the serial number as Loaded instead of NM. Their business model is NOT customer service. If you purchase through them make certain you are getting what you expect and be careful.
I filed with the Illinois Attorney General's Office informationally since per "R Guns'" return policy they were not required to do anything. Partly my fault and I admit to that.... lesson learned that I would do future purchases from a Gun, Archery & Tackle shop. Locals know who I mean.