I wanted to surprise my boyfriend with a bouquet of flowers at work, and placed an order with City Floral just before flying out of town for a week. When he sent me a text message with an image of the flowers, I was shocked---the bouquet was nothing but four gerber daisies and four sad tulips---and a LOT of greenery. I had asked for a $45 dollar arraignment, they said there was free delivery. When I mentioned that I wanted a full arrangement, the staffer said a $45 one had "more flowers". How could a bouquet have any less than what he got?
The flowers were small and faded, in a tacky vase. From their website's photos, it seemed that I could get a nice vase with a full display (12+ of blooms for $45). Not so. When I called about this problem, and stated how embarrassing it was to have just spent $50 on a less-than-OK bouquet, the staffer offered to resend flowers. No, the moment had passed, I wanted a partial refund. She said she'd get back to me, but never did.
I called a week later, asking to talk to the manager, and she said that she was unaware of the problem. I asked for a partial refund, and she responded that she'd refund $5. When I stated that on their website it guarantees a full refund if contacted within 10 days of the sale. She said that they only do that if the flowers are still in a resaleable condition. (Flowers, resaleable after 10 days??) She refused to refund me the whole amount. I restated City Floral's guarantee, and she said, "What do I have to refund you to make sure you don't call back?" I said out of exasperation, half of the purchase price.
So, I'm supposed to get $20 back. -She was so rude, so unresponsive, and she didn't honor their store guarantee. I will never order them again--their merchandise is not delivered in the condition as promised, they are unresponsive and rude when addressing customer complaints, and do not honor their guarantees to customers.