Since I have adopted several animals, I have been to several vet offices. The staff at Crossroads is what makes it amazing. When you walk in the door, everyone in the office, which is very open, immediately greets you and especially your companion(s). You can tell that the everyone in the office actually loves their job and is really excited to see you and your companion(s). I haven't found that positive energy in any other office. They really treat your pet(s) like they are their own.