I wanted to drop you a note and let you know that as a first time (and last time) client, I was extremely disappointed with my spa experience today at Ummelina. First, the "sanctuary" was anything but. When I arrived there were two very chatty clients yacking away in loud voices at the far end of the room. I asked two separate employees to please ask the ladies to whisper as they were ruining what was supposed to be a relaxing start to my treatment. The employees unfortunately did not take care of this. After a few minutes I had to get up from my own foot soak (which by the way, barely had enough water to cover the bottom of my feet) walk all the way to the other end of the room and ask them to keep it down. Seriously, what kind of spa condones this type of behavior? I would suggest you either implement a whisper only policy for both clients and staff or pass out ear plugs upon check-in or ask clients to bring an Ipod.
One of your staff who was not part of my service team was carrying on a full volume conversation right next to me with her client about what she was naming her first baby....Sasha or Liam...who cares lady, I can't believe I'm paying to put up with this? Also, why must you put a beeping microwave in the sanctuary? Nothing like a microwave beeping every couple minutes to put you into a tranquil mood. I would also suggest closing the doors in the front of the spa so that noisy children playing on the escalator's cannot be heard screaming whilst one is trying desperately to relax next to the beeping microwave, chatty pregnant woman and two sisters at the other end of the room bemoaning their old jobs in the software industry.
My next disappointment was with the mineral springs soak. Apparently, according to your website there is supposed to be a back scrub included with this but I never received one...too bad cause it might have at least put me in a better mood and it was the specific reason I chose that service ...that was a waste of $50, I could have had a better experience in th
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