I am extremely disappointed about this store located at Malden, MA. I went there because I love my car, and thought Midas could do a more professional job. Well, the job was done good.
However, I have to wait for 3.5 hrs + for a FWD couple alignment. I called for a schedule, was told that it would take about 2 hrs. I arrived on time on my scheduled day. My car was sitting at the lot for more than 1.5 hr before it was driven in a bay. After i lost my patience, i was told that "it normally takes AT LEAST 2 hrs" v.s. the original "about 2hrs". Worse, they printed out a detail stating that this job normally takes 3.5 hrs. if that is true, should they not inform their customers 3.5 hrs instead of the "about 2 hrs"? with 3.5 hrs in mind, i could have planned my day better, or just went to another shop. Worst, one of the worker there told me to "Shut Up" when i was arguing about my long waiting time. Bad service.
Then, there was another customer came in for some sort of electrical problem. They took the job. After 30 minutes, that customer informed about the progress. He was told that they were checking on it, and it could be hours to a day. But after we looked in to the bays, there were 6 cars on bays, but only 2 workers were actually working. His car was just hanging there. That person was very upset.
After all, it is not a good place to go to unless you absolutely have to, and you do have plenty of time.