Lucky me was tasked with outsourcing our IT needs last year! So I split it up into components, and desktops and laptops fall into their own category. (Phone system into another, cell phones into another, etc.) I know how hard it is to keep up with the needs of 100+ employees. Someone always needs a new laptop, or the keyboard broke, or you need to update everyone's software.
Actually, I chose Warp based upon good reviews, and doing an interview with them. I took in a broken laptop and asked how much to fix it. Their price was about 20% lower than another quote I had gotten. The turn around time was fast, only 2 days. Now that we have a contract with them to service 150+ devices, we have the turn around time down to about 1-2 days on average. Which is what we need, because at my company, we aren't in the IT business. We just need IT to work for us!
Warp isn't the biggest company, and I was a little worried if they could keep up with our demands, but they have worked out very well. I feel we have gotten great personal treatment and attention, plus the high level of the work they do is all you could ask for!
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