I went in on 6/1/05 and purchased a chair, a lamp, and 5 throw pillows. Got a good deal on them since they were the last ones left and showcase pieces. I was told they would hold the chair for me in the basement for a few days since I couldn't take it home with me that day. Upon calling to let them know I'd be picking it up I was told it had been damaged and they'd have to track down another one for me. Was told they'd call me back. Never did. Long story short, I called them about 9 times over the period of a year and was given the run-around each time. I finally I went into the showroom (261 Madison) to clear up the matter on 12/7/06. Told them I'd like a refund since I had since acquired another chair and the merchandise promised was never given me. Marty was extremely rude. Mocked the reduced price at which I had purchased the pillows and asked why I had waited this long to address the issue. Once again, said he'd call me back by the 11th. I had to call him back on the 18th since I still hadn't heard from him. His response was, "Yeah, I know who you are. I forgot." He proceeded to chide me when I was verifying the spelling of his last name and upon being asked if he had a supervisor or anyone above him he replied, "God."
ps- the glass lamp shade was chipped when i unpackaged it at home.