I took my portable copier to Econotech on Mon. Dec. 12th to have repaired. I figured that it was close to work (Union City) and it would be great to have a local small business to service me. I was told that I would be contacted in 3 days about the repair. After 4 days, I called and it had not been looked at and as soon as the technician came in that day, he would call me. I called every day and got the EXACT SAME REPLY until Dec. 18 ( 2 weeks after bringing it in ). When I arrived to pick it up, the tech had not even spilled coffee on the repair form...not even a wrinkle in the form. The receptionist didn't say "I'm sorry, how can we keep you as a customer etc. She just got my machine and brought it to me. The receptionist did notice I had a bad leg and assisted me in getting the machine in my car. Never again...Econotech!