This vet is good - very expensive and their business practices leave something to be desired, however. They are very caring and empathetic individuals, especially Dr Vollmer. I cannot speak for Dr Dudley. As far a their business practices - they did not offer an estimate of services before they treated my cat. I also did not ask. I expect that a visit with an animal requiring service to be oh......$300.00, but to my surprise it was $700.00. The itemization of the bill was inaccurate. The majority of the services was 10 times higher than another local vet that my cat saw in an identical situation for exact same service and procedures. When contacted about what I thought was a mistake in the cost of the service (possibly an incorrect qty and/or an incorrectly placed decimal point) I was told that's what they charge and there was no mistake. There was no attempt to explain the substantial differences for same services rendered from different vets. I guess it's buyer beware. I would not recommend this vet.