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So-So customer service - Review by Dave M | Pacific Rim Automotive, Inc.

Pacific Rim Automotive, Inc.

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So-So customer service 12/9/2006

I think the repair was fine albeit a tad on the expensive side. However, their customer service was a bit poor. For example they called me to say the car was ready on a Friday at 5:05pm . However, they close at 5:30 and are not open on weekends. The guy was nice enough to stay 15 minutes late so I could get the car, but he didn't seem too happy about it. My suggestion: if you have an idea the car might be ready right before closing, give the customer some advance warning. Also, if you need extended hours or weekend availability this might not be the place for you. I note they do not publish their hours on their website. Here they are: 8-5:30pm M-F, closed weekends. more
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