The following is a completely true story.
First, I am incredibly understanding of bad service as long as the company at least tries to rectify the situation. After all, in any service business problems do happen....
Here is my story with Delta.
I was flying from Venice to New York with a connection to Boston. The plane leaving Venice was inexplicably 3 hours late. Of course, this is the start of the chain reaction as now I predictably miss my connection.
No problem...There is another flight 2 hours later at 6:30, which was updated due to "weather" no less than 10 times, so we are finally on the plane at 10:15
Two more problems occur:
We are somehow overweight on a plane this plane. We are asked for volunteers, who will receive a voucher. 3 people volunteer, they are stand bys, who by some policy are not entitled to the aforementioned hotel. So after a battle, they return to their seats.
We are then told that some of the bags will not arrive due to the weight. We were asked our thoughts as if we knew something about aeronautics
Second problem is the stewardess was not supposed to be on the flight and guess what: She would not be paid. After trying to reach her supervisor, she to her credit stays on the plane.
I guess it should be mentioned that we are 30Th in line, and the plane finally takes off at 12:30 and lands 37 minutes later after 9 hours of delays in two cities, I am in Boston at 1:15.
Funny, I did not notice any rain in New York or Boston. I have often wondered how planes fly into London, Seattle or Vancouver as these places actually have rain fairly regularly. The stewardess said that Delta was having problems finding planes. Evidently she did not see the Delta party line for the evening
So after another 30 minutes of watching the same bags go around the same carousel, I go to the lost luggage department. Guess what, the poor girl is called by her supervisor who wants her to work after her shift just ended.
My luggage is in the clutches of Deputy Delivery, whose service actually infuriated me enough to start blogging(my first review)
As ridiculous as this seems, this experience is only mildly worse than American Eagle. I really feel bad for the people as they try in spite of a system that seems to place them in a position of failure"