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Dr. Shorr is the man, but the clinic staff is horrible - Review by G H | Lauinger, Nicole, Md - Renton Pediatric Assoc

Lauinger, Nicole, Md - Renton Pediatric Assoc


Dr. Shorr is the man, but the clinic staff is horrible 11/27/2006

My family has had 3 patients which used this clinic over a 20 year span of time. I feel that perhaps I could give some insight into what someone could expect when dealing with this particular clinic. While the doctors and nurses at Renton Pediatric Associates are absolutely wonderful in terms of patient care and professionalism, Im affraid that their clinic is plagued with inconsistant, forgetful, and possibly downright neglectful staff workers. If the reviewer who thought that 4 minutes was bad, I unfortunately had to wait a recorded 15 minutes on the phone while waiting for a staff member to respond. Its getting to the point where even if you talk to 2 or more different staff members about a question or a request, you can never really feel sure that anyone is going to do anything about it or even get you an answer. It feels like their "can we have a number to reach you back at?" is a trained response to send you away, until you end up calling them a week later asking them the same question because they havent answered you yet. Its truely a shame because this place has the potential to be the best pediatric clinic in King county if they just had a supporting staff that was up to the task of being helpful, friendly, and reliable. In fact, I'd give them another star if they had any one of these three traits at their clinic. Unfortunately, you work with their schedule, not them working with yours, which should speak volumes for their mentality in that office. I wish I could give a more positive review, but I feel like Im being patronized by the office workers every time I end up talking to them. more
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