The straw that broke the camel's back
November 11, 2006 3:08 PM PST
I have been going to this place for a long time. I am patient, complacent and a great costumer. Since all my family lives in the area we provide this place with six regular costumers.
Lately, with the coming of new beauticians the manager has been promoting extra charges sometimes outrageous. Now, instead of the standard charge for hair cut, blow dry and coloring, display visibly in all haircut places, she has developed this long list of specifications like long curly hair or medium curly. Medium, curly and coarse, straight, curly and coarse. For every added effort she puts in a dollar or two so your grand total skyrockets in the end.
That is if you do not take offense for what she considers additional liability. Why should curly or coarse be charged extra... Some people might consider thin and slippery is harder to manage.
How did I discover this? The time before last I paid 94 dollars. I had a root color retouch, a hair cut and a blow dry. A la carte I thought I would pay 45, 18 and 12, to total about 70, plus tip. In reality I was paying 55, 18 and 21. Give and take any possible adding mistakes. The last time I paid sixty five for the same service. I happened to discover a gray spot and came back to get it fix. They fixed it. But this time they charged 21 for blow drying the wetness applying the chemicals to fix the spot demanded. What? And the blow dry was 22, since my hair was interpreted to be curly and coarse.
MMMMMMMMMMM! So much for a free shampoo!
And by the way. I bought a product I took home only to discover it was empty. So with my own gas I had to drive back to get a new one. Bad luck! They ran out. The reimbursement takes a few business days... Bank processing! So guess what, all together, the coloring, the blow dry (twice) and the lengthy explanation plus the three trips to the hair cutters ended up costing almost 200. Next time, I will go to my old place in La Jolla, at least there I get clean capes, lots of smiles and fair respect, whether my hair is coarse, broken, blond, gray, reddish, etc....
So unless you treat us all fairly and equally, whether bald or hairy, as in the US Constitution... it is...
By by hair cutters!!!!!!!!!!!!!!!!!!!!!!!! (Times six, one for every member of my family)