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WalMart - Review by Helen S | Walmart


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WalMart 11/12/2006

Although WalMart is one of my favorite places to shop, it's not due to their customer service; Most often, it's due to their selection and pricing. For the most part, personnel are not familiar with their merchandise, although they stock it on a daily basis. Speaking of stocking... they're pretty careless with the way they park their stocking carts. I'm in a wheelchair and it's very difficult for me to maneuver the aisles. I recently had a very bad experience with customer service. I returned an item (nothing tells you more about a merchant than returning an item). I didn't have my receipt because my husband had made the purchase (probably had it in his wallet) and I had come into the store alone. The woman at the CS counter demanded, and I do mean demanded, my driver's license. I pointed out that I was in a wheelchair and didn't drive. She continued in a monotonous tone to demand that I provide a driver's license. She even looked at other customers and staff with a smirk on her face as if expecting them to applaud her for her attitude. I've had other bad experiences as well, I have found management to have a poor and even condescending and hateful attitude. I have always thought that the way personnel behave in a business is trickle-down from management. It does no good to write the corporate office. They don't respond. However, if you wrote to Helen Walton in Bentonville, Arkansas, you might get a good response (However, she is elderly and very ill.). Her children pretty much dominate the company now and they seem pretty arrogant. After all, their father's company has made them among the richest people in the country. It was published a while back that Helen, herself, went into the store in Bentonville (home office is there) where hers and her late husband's bronze faces adorn the front entry. She attempted to return an item and was denied. Needless to say, Helen still has enough clout to get that rule changed and she did! more
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