$185 per HALF hour to pump out a flooded basement is beyond a bit high. Avg price for plumber in the area is $125 per hour. And while there, the technician was more intent on selling me a $3000 backup pump system than in pumping out the 2 ft of water in the basement.
Yes, the employees in the office were helpful. Yes, the service was prompt and the technician courteous. But there are many competent plumbers in the area that are more resonably priced.