At 12:15 today, I noticed water in our basement. I told my husband that we needed a Plumber ASAP, as I was doing the laundry and could see that there was a problem somewhere! Our basement floor was wet and getting wetter by the minute, as the washer was spinning out.
My husband called Roto-Rooters Plumbers in Buffalo, NY about 12:35. The sweet customer service agent that answered the call, said that there would be a plumber at our house between 1:00 and 3:00.
At 1:07 the phone rang and it was the customer service person from Roto-Rooter to let me know that a Plumber was on his way!
We were floored to think that it all happened so quickly! The plumber arrived here around 1:30, fixed our problem, and left within 45 minutes from start to finish.
The plumber (Frank) was so very personable and super knowledgeable. Very nice man. He fixed us right up and needless to say...my washing machine is back in agitation mode and it isn't even 2:30 yet!
Thank you so very much, Roto-Rooter for being there to assist us and for handling everything so promptly. Absolutely awesome job from start to finish.
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