We have had a lot of problems with Verizon Northwest. We have been trying to get our DSL service repaired for four weeks, and have had no success, they have missed 3 appointments for repair service and never return our calls. I have been disconnected and transferred numerous times, always have to go through the whole story. I filed a complaint with the BBB today and found that I am not the only one that has had this experienc. If you have a choice of providers in your area, i would recommend using another company if it's available.