My first time using them, I gave them three garments for same day service. When I came back that Friday afternoon, i was told that one of them wouldn't be ready until the next day, with no advance notice or reason given. My only problem was that I had an interview that I was considering using that blouse for. Or worse, what if I was going out of town and needed to take that blouse with me? I've used them once since, without incident though.