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King Nissan-Volvo didn't rate! - Review by Katie M | King Nissan-Volvo

King Nissan-Volvo

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King Nissan-Volvo didn't rate! 10/25/2006

I had the absolute worst experience with this company. I filed a complaint with the Better Business Bureau, and still they made no attempt to satisfy me, their customer. I was not the only one, other people had filed complaints too and they never heard from the company either. I bought an older used car from King Nissan-Volvo, just something to bum around town in, so I didn't put so many miles on my main vehicle. At the time of purchase I said I wanted to take the car to a mechanic's to get the "check engine" light checked out since I noticed it was lit when I took my test drive. However, the sales consultant told me that the boss said this is a now or never deal. He just wants to sell another car today since he needs to get the old inventory out of here. Since, I didn't want to miss out on a good thing I said OK, and still purchased the vehicle for a little over 2,000. When I took it to a shop for the usual used car inspection, the representive told me that the car did not pass the safety inspection and that the company should fix the problems at no cost since they all ready should have been performed as routine. The one thing that sticks out in my memory is the unsafe condition of the wheels and tires on the car, yet they still sold it to me. I have 2 young children and at that time I was a full time student attending WWU so car repairs were something that I would have to save for. The tires were only being held on by 2 lugs, the rest were missing. There was at least one missing on each wheel. The repair shop owner was convinced that the King Nissan-Volvo auto dealer would repair them at no cost so, he made the phone call to the service department where they told him that the car was "As-Is" and that I could have bought an additional warranty at the time of purchase. The mechanic was shocked by the comments of the service personnel. He couldn't believe that they would sell me an unsafe vehicle, one that should not even be driven on the road. . more
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