I had the worst experience with their internet manager. I wanted to discuss and negotiate via email, so I contacted the internet manager. Talk about thick, he continually demanded I call him. I stood on my ground, and continued via email, then I got this: "If you don't have time or interest to call, as much as I'd like your business there just isn't much I can do." He apparently doesn't understand that an Internet Manager should be amenable to discussion via email.
I looked up this person on their web site. He's been there for a decade, probably has dust on him. It's time for him to move on. He isn't doing their business any favors.