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Tai-Pan Customer Service - Review by Julie G | Tai Pan Chinese Restaurant

Tai Pan Chinese Restaurant


Tai-Pan Customer Service 10/15/2006

The food at Taipan is usually fair-good. We order at least a few times per month for delivery. The problem is their customer service. We always request the homemade hot mustard with the egg rolls, this is frequently not received when we receive our order and they usually will sent it out 1hour after our meal is finished. On October 14th we placed our usual order for delivery and repeated twice to the order taker "remember the Homemade hot mustard". When we received our order AGAIN the homemade hot mustard was not there. My husband called Taipan and Robert informed my husband he would have it sent right out. We never received the homemade hot mustard. It is too bad that Taipan is the only chinese restaurant that will delivery in Burleson. It seemed that loyal customers have no loyalty back from the restaurant and their attitude is "We don't care". We had found staples in our rice and called Taipan and they stated "Sorry". Well Taipan you have officially lost our loyal business. more
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