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Bad Customer Service - Review by Patricia W | Daytona Toyota

Daytona Toyota


Bad Customer Service 10/11/2006

On October 11, 2006, JJ who is the second owner to a 2006 Scion we purchased from Daytona Beach Toyota/Scion. The brake system when out on the car in June 2006 and DeLand Toyota fix them without any charge. Now the brakes are giving Jasmine problems again and so she when to DeLand Toyota, but was told it would cost $180 to repair them. Not having the money at the time she was not able to get the brakes fixed. The car is not even a complete year old and the brakes are major trouble. She took the car back to Daytona Toyota where she brought the car to see if she could get a better deal and get her free life time oil change. She was told by Daytona Toyota it would cost $250. She told them no thank and that she would take it back to DeLand Toyota for $180. On the estimate it said cost was $0, but upon pick up she was told it would cost her $40. Now, she did not have any money and stated to them that DeLand Toyota did not charge her to check the car. She was told to go back to DeLand Toyota and that if she did not pay the $40 she would lose her free life time oil changes. I know for a fact that a lifetime free oil change on a Scion is not equal to $40. I called to the office to complain because I feel someone should have told her verbally that there was a $40 charge or it should have been put on the estimate. I am very displeased with the Daytona Toyota/Scion on the poor customer services from the repair shop and at this time would not recommend anyone to that store. I believe is necessary to take a new car to a mechanic before you buy it. more
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