The installer installed the fence very sloppily and wrong. There are narrow parts and wide parts. The slats are not even, the fence is scratched in some areas and the installer says he is coming and doesn't show up, he is supposed to call first so I am home and he came on his own and he changed two parts where nothing was wrong and he left the part that needed to be changed. This has been going on for months now and I wanted another installer to fix it. The owner won't send another installer because he would have to pay him to do it. I personally don't care, that is not my problem. I have been very patient and understanding and I am tired of it. Now I want something done. The excuses are endless with this installer, sorry I have my own problems. Please help. I would never use this company again and I would suggest no one else use them either. The owner was very nasty the first time I spoke with him. He thought I was just making up stories, but when people see the fence it is soooooo noticible that is is deformed, the only word I can use to describe it. The last conversation today was he can't send someone else to fix it. My husband and I don't want that installer here. He is a lying fool. He said he was here on Monday, Yom Kippur, and he called us three times, he said, my caller ID shows no calls from him and this has happened before where he makes us stories. I was supposed to meet him at my house and I left where I was purposely early to get home only to find out he was at my house three hours earlier and changed the wrong part of the fence. So I am done with giving them chances, I am contacting my lawyer in New York.