I've had three facials here. The first time was great! I got a head massage, foot and hand massage. I went back to the same girl, Caroline, and she went 10 minutes short and didn't give me the head massage at the end. So I tried Anastasia. She left the room at one point for more than five minutes. She didn't use the high frequency maching and didn't do a foot massage or head massage. The facials are just not consistent.