Isn't it creepy when you feel like you have friends at a big old corporation? I recently switched from Cingular to TMobile, and I am so, so glad I did. On Cingular I had an unbelievable number of dropped calls (ironic, I know), and TMobile has never given me a problem with their service. I got a great new phone, an easy-to-read bill, and such friendly service.
Just the other day I went over my minutes unexpectedly, and the customer service rep not only helped me find the lowest-cost option to remedy the situation, she gave me 200 extra minutes just to "tide me over." Who are these people?