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Refund Policy Internet Sales Unclear & Unacceptable - Review by Sean R | The Sleep Shop

The Sleep Shop

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Refund Policy Internet Sales Unclear & Unacceptable 1/28/2013

The Sleep Shop's return policy is unclear and unacceptable in today's internet market. On returns of internet orders, The Sleep Shop charges the customer the shipping and a 10% restocking fee. For example, in my case, for a $139.00 the purchase of sheets that were not as high quality as described or as I had purchased previous. When I returned the sheets, I received a refund of only $114.52. This is an extraordinary penalty of $24.48 for returning goods which were lesser quality than sheets I had purchased previously and than described on the website. This is an extraordinary penalty for a customer to pay when most competitive e-tailers would have made a full return. While The Sleep Shop does explain its return policy, albeit inartfully, in its "fine print," this policy is not reasonable compared to that of other e-tailers The Sleep Shop is competing with. For these reasons, I do not recommend The Sleep Shop for on-line purchases. Simply stated, The Sleep Shop is unacceptable for on-line purchases. more
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