I recently needed to replace my hot water heater and I was referred to Fast Water Heater Company. The first thing I did was to check with the Better Business Bureau to see how well the company had performed in the past. They had an "A" rating which was a very good sign, in my opinion. The company sent out a very professional individual named Brandon C. who did an excellent job of laying out the entire replacement procedure in plain English. At no time did I feel coerced or misled. He was very patient with my many questions and in the end did exactly what he said he was going to do. The job looked neat and secure. I would not hesitate to recommend this company to anybody I know.