We called Climatech because a company they purchased was the one who did the original HVAC work on our house when it was being built. Randy L. called before he arrived and was extremely courteous. We explained what our problem was and he checked it out completely. We asked him about a contract with Climatech and he explained the contract to us. He was very honest in his assessment of what to do, and probably saved us a lot of money. We are completely satisfied and pleased with the service we received. Randy is a great representative for his company. Yes we did get a service contract.